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Q. My username & password are not working-

    A. Please try the following:

  • Once on our homepage, hit the F5 key on your keyboard

  • When your page refreshes, type in your username and password

   In the event the above does not work, please try the following:

  • Clear your browser cache.  Don't know how? Google "clear cache" for whichever browser you're using and you should find step by step instructions.

  • Call us!  1-410-626-7805

  • Email us:

Q. I just joined IAFN online. What is the waiting period before I can access the website?

   A. No wait at all. Hit the F5 key (to refresh your browser) and type in the username & password that you set up when you joined IAFN. If you did not set up your username and password, try using the following default:

Q. I joined IAFN by mail and do not know my username and password. Can you help me?

    A. If you didn't get an email from us, please call: 1-410-626-7805 ext 101.

Q. I am a current member of IAFN and am trying to register for the Annual Conference, apply for or renew my SANE certification, or purchase an item from the IAFN Marketplace and the system only shows me the non-member pricing. What do I do?

    A. You must login as a member to receive member discounts. 

Q. What are the requirements to become SANE-certified through IAFN?

    A. The staff at IAFN strives to provide superb customer service. We are happy to assist you with your questions,. however we initially suggest that you read everything in the Certification area of this website.

Q. I am trying to renew my SANE certification and have some questions about the required CEs. Can you help me?

    A. Please consult the SANE Certification Renewal Handbook located on this webpage; it outlines all the information you need to successfully renew your certification. In the event you still have questions, please contact The IAFN staff strives to provide superb customer service and will be happy to assist you with your questions.

Q. Where can I find training in my area?

    A. IAFN provides a comprehensive listing of upcoming events & trainings across the country. You can find this listing under the Education tab. Please be advised that IAFN does not endorse any programs listed except those that the IAFN Home Office sponsors.

Q. Do I have to be a nurse to join IAFN?

    A. No. Although most of our members are nurses, we offer an associate member type that is reserved for non-nurse disciplines, such as advocates, law enforcement professional, etc.

Q. Do I have to be a registered nurse (RN) to become SANE-certified?

    A. Yes.



Q. My question isn't listed here.  Who can help?

    A. Members - please check the FAQ's section in the Member Community.  All questions can be directed to our general email ( or 410-626-7805





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